RESET Retreats are brought to you by East of Eden, yoga and Pilates studios in Walthamstow. Expect to see a range of retreats and holidays here, in the UK and further afield, across both yoga and Pilates, and incoporating breath and body work, and other holistic disciplines. All yoga retreats and holidays are subject to the following terms and conditions.

BOOKING TERMS AND CONDITIONS


BOOKING PROCEDURE

The price can vary according to the retreat. Prices include all classes, accommodation and meals. Some pricing is based on sharing with one other, this can be a partner, friend or you can opt to share with someone else on the retreat. This is to be agreed with Reset Yoga Retreats Ltd at the time of booking via email.

On making a booking with us, each person travelling must accept the terms of these Booking Conditions and pay a non- refundable deposit (amount varies depending on retreat) towards the total cost of the retreat per person. The deposit scheme ends a specified amount of time before the retreat after which time the full balance must be paid to secure a spot, unless otherwise agreed with Reset Yoga Retreats Ltd. The balance of the price must be paid at least 12 weeks before the start date of the retreat.

Any cancellation of a confirmed booking or late or non-payment of the balance will carry cancellation charges as set out in the cancellation policy.

Your booking is considered definite and a contract will exist between you and Reset Yoga Retreats Ltd only when the deposit has been received (or, in the case of bookings made less than 12 weeks prior to departure, when full payment is required at time of booking) and a confirmation invoice is sent to you. 

No contract will exist between us prior to our issuing the confirmation invoice. If the balance of the price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charge as set out in our cancellation policy.

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.

INSURANCE & HEALTH

We strongly recommend that you have full travel insurance to cover the activities on your retreat. 

We have arranged suitable public liability insurance that will cover you for accidents that occur during the activities we have arranged during your retreat that are caused by any negligence on the part of our suppliers. You need to have your own travel insurance and provide us with those details in case of emergency. You should also check with your doctor that you are sufficiently fit and healthy to undertake yoga classes and any other physical activity we have arranged or you may arrange during your holiday. Please check with your own doctor that you are adequately fit and that any medication you may be taking does not prevent you from full participation. If you experience any injury or discomfort during any activity organised for you, then you must stop the activity immediately and advise your retreat teacher accordingly.
 

AMENDMENTS BY YOU

If, after your deposit payment has been credited to our account, you wish to change any part of your retreat arrangements, or wish to change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who made the booking, at least 6 weeks before departure. There may be an amendment fee payable.
 

AMENDMENTS BY US

It is unlikely that we will have to make any changes to your retreat, but we do plan the arrangements many months in advance. Occasionally, changes may have to be made (e.g., to itineraries, venue accommodation, chefs, yoga), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date. 

If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary before departure, we will inform you as soon as reasonably possible if there is time before your departure to do so. Should a significant change occur before your departure, then provided that it does not arise through circumstances amounting to force majeure (war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, epidemics and pandemics, fire, adverse weather conditions (including snow and volcanic ash), technical or maintenance problems with transport, or other circumstances), you will have the choice of either accepting the change of arrangements, booking another retreat with us, or cancelling your holiday and receiving a full refund. If you choose another retreat that is more expensive you must pay any difference, but it if is cheaper we will make the appropriate refund. 
 

OUR LIABILITY TO YOU

We accept responsibility for ensuring that the retreats that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below). However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable or unusual and beyond our control. Our liability will also be limited to a maximum of twice the price paid for the holiday (other than in cases of death or injury).

We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your Retreat. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances 

Optional trips booked locally are not our responsibility.

 

PLEASE NOTE THE FOLLOWING

There are risks inherent with any activity holiday and with physical exercise. We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him and us aware of any medical condition, which may affect your ability and comfort when undergoing vigorous exercise.

CANCELLATION BY YOU

This policy sets out your right to cancel your contract for the purchase of services from us,. A specific cancellation policy for an event may be specified when booking but in the absence of any such policy the following will apply: Please note that deposits are generally non-refundable. However, we always try to be sensitive to the circumstances of cancellation of our events.

You can cancel anytime up to 30 days before the retreat starts and can transfer your deposit to another retreat if you wish. You may also be subject to a cancellation charge if you cancel 30 days or less prior to the retreat and will result in the loss of your deposit. As cancellation incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:

Days Before Departure Cancellation Charge:  

90 days or more Deposit only
90 days and less 100% of Retreat cost unless we fill your spot, in which case we will refund you 100% less the deposit.

CANCELLATION BY US

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.